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Clinical Education Manager Greater China

中国浙江省杭州市 请求编号 390
2021年9月3日

Cynosure 完全能够以具有竞争力的方式领导和改变医疗美容行业。  我们始终秉承一个信念,即这是目的驱动型业务,不仅可以改善患者的生活,还能改善医生的生活。

  • 我们热衷于通过领先的营销活动推动实现健康且不断发展壮大的医疗美容行业,激励消费者采用医疗美容。
  • 在提高消费者护理标准的科学技术方面,我们处于领先地位。
  • 我们坚持不懈地致力于:发展成为权威的创新领导者,解决所有国家和地区的人们对消费者医疗越来越大的需求。
  • 我们致力于建立和加强最广泛的全球足迹,在五大洲和 15 个国家雇有直接员工,而且员工队伍不断发展壮大,分销商合作伙伴为 130 多个国家或地区的客户提供服务。
  • 我们始终坚持以人为本,并相信个人发展定能推动业务发展。
  • 我们对客户充满关怀,努力为他们提供领先的技术、服务、营销支持和临床教育,以改善其患者的治疗结果,并改善他们的生活。

Cynosure 期待的员工应具有影响力,并鼓励大家引领、创造和增加价值,如果您具有这些特点,欢迎加入我们的员工队伍。我们不吝投资于我们的团队,帮助员工发展职业生涯,创建以文化为导向的的高绩效企业。我们“凝聚成一股绳”,齐心协力,互惠共赢。

 

正值我们壮大全球团队之际,现在是加入我们的最佳时机。作为医疗美容市场的领导者,Cynosure 在以下方面拥有逾 25 年的经验:为皮肤科医生、整形外科医生、水疗中心和医疗保健人员开发、制造和营销产品。我们拥有美容行业最全面的产品组合,我们的产品和服务覆盖多个类别,包括活肤保养、体形塑造、脱毛和女性健康等。  

 

我们的使命是为 Cynosure 客户取得成功助以一臂之力,塑造成为美容行业的未来领导者,并帮助我们的所有技术用户发现属于自己的美丽。

敬请通过 LinkedIn  Instagram 增加对我们的了解,以及访问 www.Cynosure.com 了解我们的详细信息。 

ROLE PURPOSE

Responsible and accountable for overseeing the Clinical Education Specialists in the Greater China region with a broader remit of Hong Kong and Taiwan region. Supporting their efforts to educate and build customer relationships ensuring the safe and effective use of our products in order to improve patient outcomes. The position involves the development of educational materials, analysis of training results, and other initiatives related to product development and release. Working closely with both the Director, International Clinical Education, and the Vice President of Greater China/ South East Asia and Commercial Excellence International to set up and create new standards across the Greater China, Hong Kong, and Taiwan region.

The role will be part of the GrChina leadership team.

Strategic Role Responsibilities

Corporate

  • Maintain consistent communication with management on all matters related to the region.
  • Drive collaboration and maintain consistent, open lines of communication with all CES’s.
  • Attend and assist in working major conventions and commercial meetings as determined by management which may include regional, national, or international travel.
  • Manage regional associated administrative tasks and responsibilities (i.e. expenses, education materials, etc.)

Interdepartmental

  • Provide clinical support and input in all phases of continued development and enhancements of products including defining customer needs, translating needs to requirements, and identifying key features for new products.
  • Work directly with product managers, sales, and other groups to coordinate and assist with product development and clinical validations

Education Program Enhancement/Development

  • Participate on cross-functional teams and projects including but not limited to product development, written and online education documentation and continuous learning initiatives.
  • Stay current on best practices, as well as relevant scientific clinical literature and new product information.
  • Assist in designing, developing and optimizing clinical education programs and documentation.

Operational Role Responsibilities

Sales/Marketing Support

  • Work in conjunction with sales and marketing teams to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives.
  • Work cross-functionally to develop best methods of communication for existing and future products and indications that will meet the needs of the current customer base and allow expansion into new markets.
    • Embody and deliver the “Exceptional Everyday”

Customer Education

  • Develop and maintain luminary and key account relationships.
  • Train and support existing and, when necessary, new customers.
  • Understand customer needs and develop a targeted customer education strategy.
  • Understand scientific facts and package them into a cohesive communication model for customers.
  • Coordinate and manage education sessions to ensure the delivery of successful programs, in a cost-effective manner.
  • Manage account resets and report status to manager.

Complaint Handling

  • Responsible for rectifying issues relative to clinical product performance and customer satisfaction for investigation and possible escalation.

People & Leadership Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

Team Management

  • Manage all aspects of assigned region to include but not limited to recruiting, training, and overseeing the Clinical Education Specialists in the region.
  • Coordinate with the Dispatch Associate, when necessary, to find coverage within the region and assist in regional booking processes to provide seamless planning.
  • Lead and or assist in trainings for new employees during the onboarding process at corporate.
  • Communicate with your team to effectively and efficiently triage accounts to determine additional clinical, marketing or sales needs and provide direct clinical support, as needed.
  • Educate regional team on clinical updates from corporate.
  • Partner with other Regional Clinical Managers globally to develop consistency in processes and competencies.
  • Create comradery and transparency within region amongst all field functions.
  • Develop and implement communication strategies within the region to optimize team management.
  • Approve Clinical Education Specialists expense reports and travel.
  • Track and report Clinical Education Specialists utilization.
  • Coordinate the dispatch of Clinical Partners and track utilization.
  • Track and report PAC key utilization.
  • Provide H1 support to Clinical Education Specialists.
  • Conduct bi-annual reviews for all team members.
  • Support the clinical education utilization of the London Experience Center

FUNCTIONAL EXPERTISE

  • People management experience is essential
  • Greater China people management experience required
  • Ability to speak English is essential
  • Must have excellent communication and presentation skills.
  • Experience with laser and energy-based systems required.
  • Experience in developing education materials and conducting education preferred.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Must have the ability to work independently, as well as in a team, in a very fast paced environment.
  • Proficient in Microsoft Office applications and web tools.
  • Must be knowledgeable in delivering technical educational programs and in using a variety of education modalities including web based.
  • Strong technical expertise and mechanical ability.
  • Excellent communication skills: written, verbal, and presentation.
  • Possess a positive, proactive approach to solving clinical issues or technical problems
  • Portray professional appearance and behavior.
  • Develop and maintain supportive, productive, and effective relationships at all levels within the organization.
  • Possess ability to build strong relationships with customers and be responsive to their needs.
  • Continually seek opportunities to innovate and improve the product experience.
  • Embrace opportunity to continuously learn, grow and work in a team environment.
  • Maintain professional and clinical continuing education, licensure, and credentials. (where applicable)
  • Develop and grow mutually beneficial customer relationships including, but not limited to physicians, nurses, technicians, practice administrators and other office staff
  • Prioritize and appropriately respond to requests in a high-stress environment.
  • Maintain composure and problem-solving focus during stressful interactions
  • Thrive in a highly competitive environment.
  • Ability to work independently and manage own time effectively

SOFT SKILLS

  • Ability to be flexible and manage revolving priorities
  • Open communication

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

Bachelor’s degree required

Master’s degree required

PhD required

Education and experience combination:

Bachelor’s degree is equivalent to three (3) years of experience

Master’s degree is equivalent to four (4) years of experience

  • Specific Area of Study:
  • Bachelor’s Degree or equivalent experience in nursing, education, life Sciences, or another related field.

Experience

8 to 10 years relevant experience

10+ years relevant experience

Specific Related Experience:

  • Minimum of five years’ experience in the medical device industry in a clinical or education position, or other related area is required.
  • Experience in Medical Aesthetics preferred.
  • Minimum of 3 years in a supervisory position.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Sit; use hands to finger, handle or feel objects, tools, or controls.
  • Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • Lifting/pushing/pulling and carrying products weighing up to 45 pounds
  • Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
  • Potential Exposure to hazardous chemicals or other materials.
  • Safety Shoes compliant with site specific policies/procedures must be worn in designated areas
  • Potential Exposure to blood.
  • Other (please specify)
Cynosure 致力于为所有潜在员工提供平等机会,以在整个招聘过程中实现包容性和多元化为目标。 

其他详细信息

  • 职系 Clinical
  • 工作职能 Clinical Education
  • 付薪类型 薪金
Location on Google Maps
  • 中国浙江省杭州市