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St. Louis, MO, USA Req #258
Sunday, January 9, 2022

Under general direction, assists in obtaining, documenting and communicating key information for clients of UniGroup or its operating companies. This includes ensuring that every aspect of moves are coordinated between clients, customers, transportation service providers and agents; and that all information from move initiation to billing and/or claims settlement is accomplished. Ensures that client representatives and customers are completely satisfied in order to maintain clients’ business for the long-term. May also administer specific client program requirements to include quality scores, rate filings, cost analysis and customized reporting. Assist in responding to customer service comments as indicated on the Customer Satisfaction Survey (CSS); help monitor and proactively manage UniGroup’s military companies to ensure Best Value Scores (BVS) are maintained at the highest level.

Essential Duties and Responsibilities:

  • Receives move information from clients (federal government and/or corporate entities.)
  • Assists in the coordination of the entire relocation move process, provides or obtains required data/documents for entry into applicable databases, and ensures that the transportation service providers and/or agents meet or exceed defined expectations.
  • Communicates with customer on the details of their move.
  • Reviews and responds appropriately to military customer service comments received on the CSS surveys
  • Works closely with Relocation Management Specialists, Quality Assurance Specialists in resolving issues in a timely manner.
  • Performs a variety of other duties as assigned.

Education, License or Certification:

  • College sophomore level student or higher, working towards Bachelor’s degree in Business, Logistics, Communications, or other related degree.

Preferred Additional Qualifications:

  • 3.0 GPA or higher, & Professor Recommendation.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.  

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com 

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly
  • Employment Indicator Seasonal
Location on Google Maps
  • St. Louis, MO, USA