Project & Service Coordinator --Wall

Chicago, IL - Sales Office, 222 Merchandise Mart Plaza, Suite #1181, Chicago, Illinois, United States of America ● Chicago, IL, USA Req #1336
Monday, January 10, 2022
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart  furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

We have an immediate opening for a Wall Project and Service Coordinator to work from our showroom in Chicago, IL.  This individual will coordinate all Wall project and service functions including quote preparation, purchase order receipt, through installation of product.  You will be required to have an extensive technical knowledge of KI Wall products and services, as well as a general knowledge of all KI products to provide exemplary service to KI customers.

Responsibilities include:

  • Coordinate and manage functions relating to drawings and quotations, project schedules, and delivery and installation.
  • Technical assistance to customers with specifications related to Wall products and product capabilities. 
  • Participate in project management meetings with customers and sales reps at job sites.
  • Analyze blueprints and freehand drawings to determine layout.
  • Ensure proper documentation of project costs, special cost requests, and all correspondence related to the price of the project.
  • Prepare cost quotations including determining panel counts, door counts, component requirements, freight and installation costs, special product pricing, development of spreadsheets and quotation letters.  Understand discounts, commissions, accruals, sales tax, installation labor rates, and how each impacts pricing of projects.
  • Assist sales reps with preparation of presentation materials, specification guides and samples.
  • Maintain and update project log for tracking and reporting purposes.


  • An Associates or bachelor’s degree in a related field or equivalent work-related experience.
  • 3-5 years’ experience in construction customer service or project management.
  • Understanding of construction lifecycle is helpful.
  • Previous experience reading/working with blueprints and freehand drawings.
  • Ability to draw and generate bills of material in computer drafting software is preferred.
  • Ability to interact with customers, installation companies, dealer representatives and general contractors.

We offer a comprehensive benefits package including medical, dental, vision and life insurance.  We also offer a 401k plan with company match and an employee stock ownership plan (ESOP).  Employee discounts, tuition reimbursement and certification assistance are just some of the other great benefits we offer.

Apply today!

KI is an Equal Opportunity Employer.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Chicago, IL - Sales Office, 222 Merchandise Mart Plaza, Suite #1181, Chicago, Illinois, United States of America
  • Chicago, IL, USA