Referral Specialist (Referral Support Center)

Commerce, CA, USA Req #668
Thursday, October 21, 2021

Sycamores provides a spectrum of equitable mental health services, through various programs, to multicultural populations of all acuities. Although we serve a variety of consumers, the agency focuses primarily on providing care to low-income, high at-risk youth.

The Referral Specialist is responsible for assisting with managing and processing referrals. The Referral Specialist will utilize their expertise to determine appropriate resources or services for the consumer and family while collaborating with community partners. This position will be responsible for maintaining a consistent referral flow for the department through excellent customer service within our community. The Referral Specialist will refer parties and youth/young adult and family according to the guiding principles of the agency’s philosophy of strength based, family focused needs driven and culturally competent.



(These are the essential job functions for this position. The essential functions of this job include but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.)


1. Receive and screen consumer referrals for the agency, gathering pertinent consumer information to determine eligibility for agency programs and services.

2. Processing and assigning all consumer referrals to agency designated teams.

3. Track and manage all consumer referrals.

4. Keep updated on capacity and wait list throughout the organization so that appropriate referrals could be expedited.

5. Enter pertinent information in Electronic Health Record system, SRTS, WTS and SRL.

6. Communicate and collaborate with Clinical Supervisors and Program Director to ensure effective referral process and protocols.

7. Tracking and updating required client lists as needed for DMH and programs.

8. Keep abreast of all agency programs and services to make the appropriate referrals for the agency.

9. Maintain direct and positive communication with potential consumers and referring parties to build a positive reputation and resource.

10. Mail, Fax, Scan intake documents for sites and referring agencies.

11. Attend all agency meetings and trainings as needed.

12. Participate in regular supervision meetings as requested by supervisor.

13. Perform other duties as assigned.


NOTE: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.



· Bachelor’s degree required.

· At least 2 years of relevant experience preferred.

· Bi-lingual Spanish preferred.

· Maintains all required licenses and certifications.

· Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.



All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.


Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.


Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

Due to the direct contact we have with vulnerable populations, services we perform in the community, relevant CDPH orders, and CDC guidance, Sycamores mandates COVID-19 vaccinationsAccordingly, employees are required to (i) have a COVID- 19 vaccine which is authorized for emergency use by the US Food and Drug Administration or the World Health Organization by the first day of work OR (ii) obtain a reasonable accommodation due to a disability or sincerely held religious belief. To request an accommodation, please notify Deon Johnson at djohnson@sycamores.orgAll offers of employment are conditioned on satisfying one of above. No inquiries of vaccination status will be made until after a conditional offer of employment has been extended. Sycamores prohibits discrimination on the basis of a protected characteristic, including disability, perceived disability, or religion. Sycamores will not retaliate against any employee or candidate for requesting a reasonable accommodation pursuant to this policy.  

This position is based out of the Commerce office
(Service Planning Area 7).

Other details

  • Job Family Operations Support Staff
  • Pay Type Hourly
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Commerce, CA, USA