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Clinical Specialist

Virtual Req #972
Thursday, December 9, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The purpose of the Clinical Specialist is to enhance company growth through the provision of clinical and professional knowledge and support to travelers, client contacts, and in-house employees.  The Clinical Specialist RN works per diem during times of high volume surges in order to place healthcare professionals to our client facilities. 

This position requires substantial knowledge of clinical nursing in acute care facilities and provide provide exceptional customer service.  The Clinical Specialist RN will be self-motivated, customer service focused and results driven.

Perform ongoing IVS processes in a support/floater role 
Review employment applications and interviews applicants while evaluating work history, skills, education and training, as well as other qualifications 
Matches job applicants to appropriate positions, redirecting, when necessary to more appropriate clinical positions and conducts interviews 
Informs applicant of job duties and responsibilities, working conditions, schedules, policies, and other necessary hospital specific information via unit descriptions
Troubleshoots all clinically related applicant questions, seeking assistance from aligned IVS Manager, as necessary 
Upon agreement, and clinical assessment, offers position specific to hospital, unit, shift and start date 
Communicates in a timely manner with all recruiters and account managers, as to applicant’s placement or declination of positions 
Thorough documentation of interview, maintains accurate record keeping, utilizing CCS’s current systems 
Follow Interview Service process and meet Service Level Agreements i.e.: Review and call within 24 hours 
Reports issues/ concerns, as well as recommendations for improvement, to immediate supervisor  
Work flexible hours to accommodate the needs of HCPs and HCFs interview service needs 
Uses in-depth clinical knowledge, professional judgment, and good business-based decision-making skills 
Refers potential risk management incidents/issues as needed 
Provides in-house employees with ongoing clinical and professional education based on the identified needs of an individual or group    
Reviews and updates IVS unit descriptions as directed, or with known facility changes   
Represent and support the business initiatives of Cross Country Healthcare internally and externally 
Other duties as assigned 

Minimum 5 years’ experience required. 
Registered Nurse or Licensed Practical Nurse with active, clear, unencumbered license 
Minimum 3 years’ experience in acute care clinical setting or non-acute care setting, preferable in management, Talent Acquisition, recruitment position or quality assurance file reviews
Former acute care experience 

Willing to serve all internal and external customers in a positive manner at all times
Demonstrated ability to articulate service offerings and to position them against the competition 
Excellent communication, presentation and negotiation skills 
Demonstrated ability to influence credibly at all levels of the organization, 
Strong decision-making abilities
Must be a highly motivated and organized self-starter 
Ability to work collaboratively with colleagues  
Ability to organize and manage multiple priorities 
Ability to work a flexible and varied schedule
Problem analysis and problem resolution capability 
High level of technical skills including Word, PowerPoint and Excel 


Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Clinical
  • Pay Type Hourly