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Staffing Coordinator - Mattapan, MA

Mattapan, Boston, MA, USA ● Milton, MA, USA ● Roslindale, Boston, MA, USA Req #1614
Friday, January 14, 2022

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The Staffing Coordinator is responsible for fulfillment of client orders and supporting HCW, while providing the highest caliber of customer service from our Healthcare Workers to our clients. Qualified candidates must be able to work on-site in our Mattapan, MA office.



Open Cases:

·       Input and maintain all communication with home care workers in Axis Care

·       Fill all open cases in a timely manner:

·       Track/log monthly numbers (#of processed and types of cases) and submit to director weekly and monthly

Assignment Plans:

·       Create new Assignment Plan (New, Temp, Change)

·       Email each AP to the following contacts (current AP’s need to be sent every Friday):

·       Submit AP’s to data entry for filing and entry to the EMR

Data Entry:

·       Input information to Axis Care- Notes and offers of work and refusals of work

·       Input IDT note information- Hospitalizations, (PT and HCW) vacations, SNF placements, and disenrollment’s. We receive IDT notes daily from the client(s), and monthly disenrollment’s

Home Care Worker (HCW) EE Support:

·       Rehires: Check for current I-9, physical, TB, and CPR

·       Guide Worker’s Comp issues for HCW’s.

·       Create HCW EE schedules

·       Watch daily/weekly hours for HCW’s with multiple PT’s

·       Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need

·       HCW employee counseling- Conducted when necessary


·       Answer questions from internal payroll concerning HCW employee timecard and/or schedules

·       Assist with payroll duties and/or processing when necessary

Customer Service:

·       Answer/return all calls that come to your extension

·       Assist HCW with any payroll inquiries

Hiring Process:

·       Contact and inform potential HCW’s of the hiring process

·       Contact PT to define a work schedule for the HCW

·       Inform all HCW’s of internal process and producers

·        Educate HCW on timecard and schedule reporting 


·  One (1) year of experience in a fast paced administrative support role within the healthcare industry.

·  Ability to communicate professionally/effectively in both in written and verbal format.

·  Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)


·       High School diploma or equivalent required

·      Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job


·       Open work area in an office environment

·       Must be able to remain in a stationary position 80% of the work schedule

·   Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor and positive attitude during stressful situations

·    Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
#Ind_1 #Ind_2 #CB 

Other details

  • Job Family Operations
  • Job Function MGR
  • Pay Type Salary
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Mattapan, Boston, MA, USA
  • Milton, MA, USA
  • Roslindale, Boston, MA, USA