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Program Manager

Oregon, USA ● Washington, USA Req #1692
Tuesday, January 11, 2022

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Program Manager oversees the assigned facility/facilities for Cross Country and is the liaison between our Client, Cross Country support team and all active and potential Staffing Partners interested in servicing this client.  Responsibilities include being 100% accountable for the staffing at client, relaying all events and jobs to appropriate channels within Cross Country and Staffing Partner network, ensuring that all candidates placed at client are qualified and compliant according to agreement terms and conditions, building positive and effective relationships with client and network and providing excellent customer service to client representatives, Cross Country team and all Staffing Partner employees.   Individual must maintain professional follow-up and quality assurance consistent with Cross Country policies, procedures, and standards.



Staffing and Compliance

•            Accountable for order fulfillment cycle

•            Gathers request for staffing from client

•            Maintain computer system journal entries for all calls regarding events and staffing

•            Effective, accurate and timely communication of client staffing requirements

•            Obtains and screens and presents candidate(s) in order to place the most qualified candidates(s) for each request

•            Communication with client on any training needs in order to fulfill client staffing requirements

•            Update computer system with all known staffing requirements, healthcare worker fills, cancellations, compliance information, evaluations, approved timecards for payroll and other items as needed for Account success and reporting

•            Secure all compliance and associated documentation from healthcare workers prior to candidate’s start date

•            Communicate with branches and Staffing Partners on missing or expired compliance

•            Assure that active and scheduled healthcare workers are at all times 100% Client compliant

•            Ensure fill rate and quality SLA’s are achieved

Client Management

•            Builds positive, effective relationships with client contacts, and consistently provides best-in-class service

•            Consistent follow up with client on ability to fill given staffing requirements

•            Visits unit managers/departments on a regular schedule, as well as making unplanned visits as needed to resolve urgent issues

•            Contact for client issues/challenges and point for problem resolution

•            Send client schedule of confirmed healthcare workers as needed

•            Participates in and prepares for client meetings, including formal Client Leadership meetings, to report on OneSource Account performance and ascertain client feedback and appropriate action steps

Staffing Partner Management

1.           Establishes excellent working relationships with Cross Country support team and Staffing Partners

2.           Ensure that Staffing Partners are engaged and adhering to the terms and conditions of the Account/agreement

3.           Ensure that candidates from Staffing Partners meet client quality and performance requirements

4.           Addresses all prospective Staffing Partners and contract questions

5.           Complete weekly reports as directed

Account Administration

•            Responsible for receiving and processing weekly time entry according to payroll deadlines

•            Resolve all payroll issues as they arise and troubleshoot problems

•            Assist back office with invoicing and reporting and perform weekly invoice audits

•            Manage the evaluation process and provide feedback to team and client on overall performance

•            Complete fill performance statistics and track new orientees and DNRs

•            Complete weekly or monthly reports for client

•            Work on outbound recruiting projects, as requested

•            Communicate effectively with Client, Cross Country brands and Staffing Partners

•            Attend training and meetings as requested

•            Strictly adhere to all departmental and company policies and procedures

•            Foster a collaborative, friendly and productive work environment

•            Any other duties requested by Supervisor

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

#IND_1 #CB  




Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Account Mgmt
  • Job Function MGR
  • Pay Type Salary
Location on Google Maps
  • Oregon, USA
  • Washington, USA