CCH Banner

MSP Program Billing Analyst

Boca Raton, FL, USA ● Virtual Req #1716
Friday, January 7, 2022

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology. The MSP Program Billing Analyst will also research and resolve all provider and client inquiries in a timely and customer-focused manner.


•Take ownership of the error free completion of the entire weekly pay/bill cycle to include:

•Timesheet & Expense entry and into the VMS tool from various sources

•Timesheet integration processing into the VMS tool and management of integration exceptions

•Audit of all timesheet and expenses against client contractual billing rules

•Invoicing all customers, based on customers’ billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidies

•Responsible for distribution of all invoices in accordance with customer requests

•Provide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requests

•Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requests

•Timely research and resolution of all billing inquiries to the assigned mailboxes utilizing the highest level of customer service

•Responsible to maintain all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc.

•Perform all necessary SOX and Internal Key Controls

•Participates in special projects and performs other duties as assigned

•Knowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processing

•Ability to run and analyze queries and reports for weekly processing as well as for research and inquiries

•Ability to reconcile large quantities of data utilizing excel

•Build and maintain relationships with MSP Operations and establish and maintain rapport with client contacts

•Engage necessary departments in support of customer objectives and needs in order to optimize the client experience

•All other duties as assigned

Must be able to perform the essential functions of the job, with or without reasonable accommodation.


•Reports to Supervisor, Billing

•No direct reports


•Bachelor’s Degree or any equivalent combination of education and experience enough to successfully perform the essential functions of the job

•3 years’ experience in billing, preferably in the Staffing industry

•MSP/VMS staffing industry experience is highly desired

•3-5 years of demonstrated analytical sense with excellent attention to detail

•Client facing and strong relationship building experience

•Proven aptitude to execute in a fast-paced, high volume environment

•Demonstrate excellent communication and follow-up skills

•Detail and task-oriented with strong organizational skills

•Deadline driven

•Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed

•Flexible and adaptable

•Basic knowledge of Microsoft Office suite with a proficient knowledge of Excel


•Problem solving - ability to identify the problem, resolve the immediate issue, as well as to define potential and viable solutions via root-cause analysis

•Teamwork - ability to work well within the immediate area as well as with other internal and external areas of support

•Communication – ability to articulate to various levels within the organization, including providing task updates, issue resolution, and all various communications

•Responsibility – accuracy of the information provided to internal and external customers and timeliness of tasks performed

•Communicate and work in a respectful, supportive manner with all teammates


•Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Shared Services
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual