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Credentialing (CCL) - Client Onboarding Coordinator

Atlanta, GA, USA ● Virtual Req #1580
Thursday, January 6, 2022

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


Client Onboarding Coordinator is responsible for coordination between Cross Country Locums (CC Locums) recruiter, Independent Contractor healthcare provider, and CC Locums client to ensure all necessary documents are completed in order to present Independent Contractor provider to CC Locums Client for approval and obtain privileges for CC Locums assignments.


•Oversight of onboarding needs of client, including additional credentialing verifications and attainment (e.g. Licensure), as well as application competition as required.

•Process CC Locums Client applications and reapplications as needed.

•Data entry and data integrity of Independent Contractor data within credentialing system, including maintaining current verifications of expiring elements as needed.

•Work with other CREDENT/RM Teams to find efficiencies as available.

•Liaison to CC Locums clients as point person for completion and delivery of required information in a timely manner.

•Assist in the ongoing documentation of internal processes within CREDENT while seeking out opportunities to improve these procedures.

•Other duties as assigned.

•Enjoy work.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


This position does not have any direct reports.


•Professional and positive attitude

•Must possess excellent judgment to prioritize work, handle multiple projects at once, and meet objectives

•Goal driven / Detail oriented

•Extreme sense of urgency

•Excellent customer service delivery

•Strong communication skills

•minimum 1-3 years’ experience in an on boarding area such as application oversight for privileging, licensure and or pay or submission.

•Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Education: Bachelor’s degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


•Uses sound judgment to make good decisions based on information gathered and analyzed

•Considers all pertinent facts and alternatives before deciding on the most appropriate action

•Commits to decision

•Interacts with people effectively. Able and willing to share and receive information.

•Co-operates within the group and across groups.

•Supports group decisions and puts group goals ahead of own goals.

•Sets and maintains high performance standards

•Pays close attention to detail, accuracy and completeness

•Shows concern for all aspects of the job and follows up on work outputs

•Takes personal responsibility for job performance.

•Completes work in a timely and consistent manner.

•Sticks to commitments.


•General fast paced office environment. Should be able to work in a workstation environment without being distracted

•Sitting and working with computers for extended periods

•Handling typical office equipment, faxes, calculators, copiers, and telephones

•Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Delivery Ops
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • Atlanta, GA, USA
  • Virtual