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Systems Analyst

Boca Raton, FL, USA ● Virtual Req #1688
Thursday, January 6, 2022

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

System Analyst

System Analyst with primary focus on analyzing, implementing, and maintaining IT systems to meet the business needs and scale as business grow. Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions. Develop solution by preparing and evaluating alternative workflow solutions. Control solution by establishing specifications and coordinating with programmers. Validates results by testing programs.


  • System analysis and specifications development
  • Product support
  • Coordination with internal business/product teams and external job board vendors
  • Testing of API, Mobile, Website/CMS work, SQL queries for data verification
  • Management/Configuration/Administration of product analytics tools, technology tools used in portal, mobile and websites. E.g. Segment, Mixpanel, Google analytics, Airship.
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
  • Translate highly technical specifications into clear non-technical requirements
  • Manage the set-up and configuration of systems
  • Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
  • Provide documentation of all processes and training as needed
  • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
  • Perform design, implementation, and upgrades of information systems to meet the business and user needs
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance

Reports to Engineering Manager


  • Bachelor's degree in computer science or information technology, or equivalent experience
  • 4-6 years’ experience working with information technologies and systems analysis
  • Strong computer, hardware, software, and analytical skills
  • Working knowledge of a wide variety of programming languages
  • Excellent analytical skills
  • Experience of product support
  • Good understanding of API, CMS and mobile technologies
  • Experience of using SQL and writing queries on your own
  • Experience with use of API testing tools like Postman
  • Experience with administration of analytics tool
  • Experience with 3rd party technology vendors coordination
  • Experience with configuration of product analytics tools like Mixpanel, Google analytics
  • Experience with CDP tools like Segment

Analytical Skills: Demonstrate aptitude towards analytical and problem-solving skills and the ability to conceptually pull together patterns or connections that are not clearly related; ability to assess relevant facts, identify alternative approaches and provide the best course of action. Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity, and applies past experiences and expertise to consistently pull through results. Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.


  • Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom
  • Must be able to perform the essential functions of the job, with or without reasonable accommodation.
#IND_1 #CB



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family CORP Information Systems
  • Job Function NMGR
  • Pay Type Salary
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual