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Bilingual Receptionist- Commerce, CA

Commerce, CA, USA Req #1527
Wednesday, November 24, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The primary responsibility of the Receptionist is to answer and route all enterprise–wide, inbound calls appropriately and in a professional and polite manner. The Receptionist will also assist in administrative duties as assigned.

Welcome visitors by greeting them in person and/or via telephone in a professional and informative manner and with the highest standard of customer service
Maintain security by following procedures, monitoring logbook and issuing visitor badges
Ensure and maintain a safe and clean Reception area
Utilize console based phone system to direct calls to appropriate personnel promptly and efficiently
Answer questions providing accurate information
Provide callers with basic Company related information 
Willing to work select approved overtime hours on occasion and/or be flexible to alternative scheduling when needed  
Other administrative duties as assigned

Reports to Director, Real Estate & Facilities
High School diploma
Minimum 2 years of office experience, preferred
Must have minimum 1 year of corporate switchboard/reception experience
Experience with AVAYA console-based switchboard, preferred
Experience with Microsoft Office - Word, Excel, and Outlook required
Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job 
Must have a clear and professional speaking voice 
Superior customer service, interpersonal and organizational skills
Outgoing and personable and able to work independently 
Dependable and flexible
Must be able to operate a multi-line, console-based switchboard
Ability to handle several conflicting priorities. 
Work with minimal supervision accurately and efficiently with attention to detail in all work products.
Solve problems in a timely manner through reasoning, and judgment; act proactively to prevent potential problems. Not afraid to ask questions
Access, input, retrieve and understand information from the computer
Work quickly and accurately
Ability to work well with interruptions while quickly and efficiently answering and transferring calls

Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom. 
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family CORP Facilities
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • Commerce, CA, USA