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Bilingual Onboarding Coordinator - Commerce, CA

Bell Gardens, CA 90201, USA ● Commerce, CA, USA ● Montebello, CA, USA Req #1498
Monday, November 15, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

*Qualified candidates must be able to work in our Commerce, CA office.


The primary responsibility of the Onboarding Coordinator is to work directly with our Healthcare Workers (HCW) by managing them through the onboarding process to ensure accurate and timely receipt of all required facility documentation as well as facilitating resolution to any credentialing related issues. The successful Onboarding Coordinator will work to ensure the HCW is ready to begin their assignment on time. This position requires the ability to work with a high degree of self-motivation, as well as the ability to deliver exceptional customer experience.



  • Oversight of the credentials for HCWs confirmed for an assignment. This includes preparing the contract and the needed document list and remaining in contact with the HCW to ensure all requirements are met for their expected start date. Interaction with other internal departments on status of documentation requirements.
  • Oversight of the credentials for HCWs currently on assignment. Alert and work with existing healthcare professionals and internal departments on expiring documents to ensure 100% compliance.
  • Follow up for results of criminal background searches, metabolic drug screenings and infectious disease titers and other clinical testing with appropriate vendors.
  • Ensure accurate background searches are started and complete in a timely and efficient manner to meet the mandated document due date.
  • Inspect HCW documents prior to sending to imaging storage system.
  • Work with licensure team to facilitate the issuance of licensure in order to meet the start date requirement.
  • Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results
  • All other duties as assigned


  • High School Diploma or equivalent required. Some college preferred
  • 2 years of experience in an administrative support role, office environment, and/or service industry preferred
  • Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word
  • Must be fluent in English & Spanish
  • Must be able to work in our Commerce, CA office


Individual effectiveness: 

  • Must have strong attention to detail with the ability to multi-task and prioritize.
  • Excellent organizational and time management skills.
  • Good problem solving and decision making skills including the ability to think ahead and get things done without intervention from others.
  • Ability to work independently, but also have a strong commitment to being a team player.
  • Demonstrate accountability and dependability.

Relates well to others:

  • Strong customer service and interpersonal skills.
  • Communicates effectively on the phone and in writing. Listens attentively and with empathy.
  • Works well in a team environment and collaborates effectively with others.

Drives for results:

  • Self-motivated and demonstrates a sense of urgency and commitment in a fast-paced environment.
  • Takes initiative to pro-actively address client concerns and issues.


  • Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom
  • Must be able to perform the essential functions of the job, with or without reasonable accommodation.




Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
#Ind_1 #Ind_2 #CB 

Other details

  • Job Family Operations
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Bell Gardens, CA 90201, USA
  • Commerce, CA, USA
  • Montebello, CA, USA