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Bilingual Customer Service Coordinator/Data Entry Clerk

Anaheim, CA, USA ● Lake Forest, CA, USA ● Long Beach, CA, USA ● Orange County, CA, USA Req #1315
Thursday, November 18, 2021

Cross Country Healthcare is looking for top talent to join our team

 

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

**NOT A REMOTE POSITION**

Ideal candidate is able to commute to our Commerce, CA office and Lake Forest, CA office. 


BASIC PURPOSE

 

As a Customer Service Coordinator, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its employees and customers. As a Data Entry Clerk, you will have the responsibility for daily management for entering data into databases quickly and accurately. He / she will ensure maximum data is entered from various source documents into the computer system for storage, processing, and data management purposes. The Data Entry Clerk will be updating information in the computer systems to reflect latest changes.

 

ESSENTIAL FUNCTIONS   


  • Provide objective and empathetic customer support for those customers with concerns.
  • Research and solve problems in a timely manner.
  • Offer education on company experience to customer, to include selling against industry competitors.
  • Conduct outgoing proactive calls to stay abreast of current customer issues.
  • Handle incoming conflict resolution calls.
  • Be able to communicate and solve customer issues with internal teammates.
  • Track customer service issues and conduct trend analysis for team leader.
  • Help to develop improved customer service throughout the organization.
  • Work closely with internal teammates to build a strong bond of trust.
  • Must have the ability to accurately input a high volume of data is required
  • Assure quality, integrity, and accuracy of data entry information (including review, processing, and database entry)
  • Should have solid typing skills, as well as proficiency with Microsoft Office applications.
  • Check source documents for accuracy
  • Prepare, compile and sort documents for data entry
  • Combine and rearrange data from source documents where required
  • Enter data from source documents into prescribed computer database, files and forms
  • Comply with data integrity and security policies
  • Must be able to develop, write, and edit a Work Instruction and Standard Operating Procedure through the Change Control process
  • Perform all other duties as assigned by management.

 

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

 


QUALIFICATIONS:

  • One (1) year of experience in an administrative support role, preferably in healthcare or staffing business.
  • Minimum one (1) year of Data Entry experience.
  • Ability to communicate professionally/effectively in both in written and verbal format.
  • Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
  • Ability to type 35 wpm or greater consistently.
  • Meticulous approach to administrative tasks.
  • Ability to communicate professionally/effectively in both in written and verbal format.
  • Strong computer skills including Microsoft word, Microsoft Excel and customer database system.
  • Must be fluent in English and Spanish.

 

Education:

  • High School diploma or equivalent required.
  • Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

 

CRITICAL COMPETENCIES FOR SUCCESS:

·         Excellent customer service skills

·         Work well under pressure, results-oriented

·         Proven ability to meet deadlines

·         Attention to detail and strong analytical, organizational, and problem skills

·         Ability to identify and resolve unexpected issues independently

·         Excellent time management capabilities

·         Exceptional interpersonal, written, and verbal communication skills. Ability to listening and clearly expressing ideas in written and verbal format.

·         Ability to work independently, as well as collaborate successfully within a team environment

·         Must be able to multiple tasks and prioritize several duties at once

·         Maintain positive working relationships with both internal staff, external support team and client base

 

WORK CONDITIONS:

·         Open work area in an office environment.

·         Must be able to remain in a stationary position 80% of the work schedule

·         Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor and positive attitude during stressful situations.

·         Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

 


Benefits

 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

 

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
 
#Ind_1 #Ind_2 #CB 

Other details

  • Job Family CORP Human Resources
  • Job Function NMGR
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Anaheim, CA, USA
  • Lake Forest, CA, USA
  • Long Beach, CA, USA
  • Orange County, CA, USA