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Billing Coordinator - Lake Forest, CA

Lake Forest, CA, USA Req #1425
Wednesday, November 17, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Billing Coordinator is responsible for reviewing a high volume of payroll/billing records weekly. They send weekly/monthly invoices. They are responsible for quality control checks, employee/payroll liaison, updating employee files and preferences, updating billing contacts and preferences, assist with processing high volumes of weekly or monthly invoices, responding to billing inquiries.


  • Assist during the field employees' onboarding process
  • Payroll data entry, as needed (late timesheets/service logs)
  • Create payroll and billing reports
  • Audit payroll reports and data entry for accuracy
  • Reconcile and resolve timesheet discrepancies
  • Process field employees' record changes
  • Follow-up with field employee's and clients regarding missing timesheets/service logs
  • Enters reimbursements
  • Enter sick and vacation hours
  • Enter incidents
  • Update employee files as necessary
  • Update client billing contact information
  • Assist with preparation/processing weekly and monthly invoices
  • Send invoices
  • Communicates with clients and employees regarding payroll and billing inquiries
  • Monitor payroll and invoice email inboxes
  • Maintain timesheet records
  • Quality control checks.
  • Other duties and projects as assigned

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.



●       1 year of billing and/or payroll experience in related field

●       1 year of data entry experience required

●       Bilingual a plus

●       Customer service a plus

●       Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)

●       Strong problem solving and analytical skills

●       Ability to communicate effectively

●       Strong time management and organizational skills

●       Knowledge and ability to work with word processing, spreadsheets, and database systems

●       Must be able to work in our Lake Forest, CA office



●       High School diploma or equivalent required.

●       Some college preferred.



●       Excellent customer service skills that lend to creating and enhancing customer relationships

●       Strong business acumen and a desire to learn about sales initiatives

●       Works well under pressure, results-oriented

●       Proven ability to meet deadlines

●       Attention to detail and strong analytical, organizational skills, and can problem solve in an independent manner

●       Excellent time management capabilities

●       Excellent written and oral communication skills

●       High level of initiative and works well in a team environment

●       Ability to identify and resolve the issues on the spot to ensure that flow of work proceeds smoothly

●       Should be proficient in computers programs, specifically, Microsoft Office

●       Ability to work independently, as well as collaborate successfully within a team environment while understanding the culture and having a positive and professional attitude at all times is of utmost importance

●       Outstanding communication skills such as listening and clearly expressing ideas in written and oral format

●       Accountability and ownership of the established goals

●       Must be able to multiple tasks and prioritize several duties at once

●       Ability to demonstrate quality control accuracy and thoroughness

●       Maintain positive working relationships with both internal staff, external support team and client base

●       Ability to maintain effective and cooperative working relationships with supervisors 


  • Open work area in an office environment.
  • Must be able to remain in a stationary position 80% of the work schedule
  • Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor and positive attitude during stressful situations.
  • Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Operations
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Lake Forest, CA, USA