Sr Engineer, Infrastructure Operations

200 Jefferson Park, Whippany, NJ 07981, USA Req #2266
Wednesday, October 6, 2021
ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit

Job Description

What you will do:


The Engineer / Sr. Engineer, Infrastructure Operations works on the Operations Team within IT Infrastructure. This position is primarily a hands-on role that will design, code, build, implement, and respond to pro-active monitoring processes, systems, and solutions to ensure that all ConnectiveRx application and server systems are operating properly. This role is also responsible for maintaining automation systems and solutions as part of service delivery and pro-active monitoring responsibilities. This position must work closely with business users, Application Development personnel, and peers in Infrastructure to support ConnectiveRx business operations.


Essential Functions

  • Configure & maintain systems to support the healthy operations of all ConnectiveRx Data Centers.
  • Utilize new and existing monitoring tools to provide near real-time alerting for system anomalies, reporting, and predictive analysis.
  • Work to ensure all Service Level Agreements (SLA’s) are met for production systems.
  • Pro-actively troubleshoot production issues as needed, and identify and capture root cause, action items, and lessons learned after all incidents and infrastructure events.
  • Capture metrics to measure performance of systems and processes.


What we’d like from you:


  • 2 to 5 years supporting IT Infrastructure functions
  • Healthcare IT Infrastructure & systems highly preferred
  • HIPAA compliance knowledge highly preferred.
  • Experience with monitoring tools such as:
    • SolarWinds
    • AWS CloudWatch
    • Grafana
    • TelcoAlerts
  • Strong scripting skills in:
    • Microsoft PowerShell
    • Python
    • Node.js
    • GitLab repository management
    • ManageEngine ITSM toolsets
    • Twilio alerting
    • SSO technologies also required.
  • Ability to troubleshoot and fix Tier 2/3 IT related issues
  • Advanced knowledge in:
    • Windows 10
    • Windows Server 2012 & above
    • Azure DevOps
  • Advanced knowledge of cloud-based infrastructure support tools and technology.
  • Bachelor’s degree or higher in Computer Science or Engineering


Why work with us?

  • Excellent company culture, fun events, and volunteer opportunities
  • Competitive benefits (medical, dental, vision & more)
  • 401k package with dollar-for-dollar match-up
  • Generous PTO and paid holidays days offered
  • Opportunities to grow professionally and personally
  • Team-oriented atmosphere



Equal Opportunity Employer:  This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

Other details

  • Job Family Indv. Contr
  • Pay Type Salary
Location on Google Maps
  • 200 Jefferson Park, Whippany, NJ 07981, USA