Under general supervision, to perform a variety of duties involved in receiving and dispatching calls for service in the police and fire communications center.
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
OTHER JOB RELATED DUTIES
Work schedules may include periods of scheduled and unscheduled overtime to meet minimum staffing requirements.
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
English usage: spelling, vocabulary, grammar, and punctuation.
Basic mathematical principles.
Procedures, principles, and policies of police/fire and City organization.
Operate a variety of communications equipment including telephone, TDD, and two-way radio.
Operate office equipment including computer equipment.
Type at a speed of 40 words per minute.
Provide exceptional customer service to citizens.
Learn the geographic features and streets within the area served.
Understand and follow oral and written instructions.
Maintain confidentiality of information.
Perform accurate and organized computations and tabulations.
Give emergency medical procedures by way of telephone, including CPR, using Emergency Medical Dispatch procedures with computer software or flip-charts.
Deal with City employees and the public tactfully and courteously.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations, including de-escalation of upset citizens.
Communicate clearly and concisely, both orally and in writing.
Work varying and extended hour shifts.
Sit or stand for extended period of time.
Monitor and utilize multiple computer programs and radio talk groups.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Experience and Training Guidelines:
Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
This is an entry level position.
Experience in the operation of radio communication equipment and data entry is preferred.
A high school diploma or GED is required.
License or Certificate:
A valid Texas Driver’s License, the ability to obtain one within ten (10) days of employment, or a military waiver is required.
Essential duties require the following physical skills and work environment:
Ability to work periods of scheduled and unscheduled overtime to meet minimum staffing requirements.
Must be at least 18 years of age.
US citizenship is required.
No felony or Class A misdemeanor convictions.
No Class B misdemeanor convictions in last 10 years.
No pending Class B misdemeanor or higher charges.
- Pay Type Hourly
- Min Hiring Rate $17.97
- Max Hiring Rate $21.67
- Police, 4565 S. 1st, Abilene, Texas, United States of America