Group Visits & Program Registration Coordinator, Visitor & Museum Services

Carnegie Museums of Pittsburgh, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America Req #671
Thursday, September 23, 2021
There's no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time.

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community. 

The Group Visits & Program Registration Coordinator, Visitor & Museum Services is responsible for supporting the functions of Group Visits and Program Registration to support group tour, outreach, camps and program registration by answering customer inquiries. Processing group and program registrations via the museum’s Siriusware admissions system, tracking data and providing exemplary customer service in completing these duties.

EDUCATION AND EXPERIENCE:

Bachelor’s degree is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Requires an individual with customer service, verbal communication, organizational and data entry skills.
  • Some familiarity with financial reporting, electronic communication and business, museum programming and computerized record keeping preferred.
  • Sales and/or customer service experience strongly preferred.
  • Ability to work at least one weekend day.

PRINCIPAL ACCOUNTABILITIES:

  • Responds accurately, helpfully, and on a timely basis to customer inquiries regarding group tours and outreach offerings at Carnegie Museum of Art and Carnegie Museum of Natural History, and about classes, programs and camps organized by these museums.
  • Processing group tour, outreach and program registrations though the museums’ Siriusware reservations system.
  • Processes any payments and refunds for groups and individuals.
  • Serves as a frontline customer service liaison between customers and museums.
  • Acts with courtesy, efficiency, helpfulness and sensitivity in dealing with other museum staff, and displays exemplary customer service in completing group and registration requests and answering customer inquiries.
  • Producing and maintaining of group visit and outreach schedules and class enrollment reports for use by office and museum staff, and other reports.
  • Consistently works to improve the group and program registration processes for customers, museum programming and internal functions across departments.
  • Partners with museum staff as needed to assist in building the business of both museums through improvements in customer service and the efficiency of museum programming.
this is a union position

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:

  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check
  • FBI Fingerprint Criminal Background Check

Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity



The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.

  

*GUIDANCE ON ESSENTIAL FUNCTIONS:
 

The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources.

A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential.

B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function.

C. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential.

D. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis.

E. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential.

F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential. 

G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.

Other details

  • Pay Type Hourly
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  • Carnegie Museums of Pittsburgh, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America