BMC Posting Logo 2022

Entry Level Help Desk Technician

254 Spencer Ln, San Antonio, TX 78201, USA Req #64
Monday, January 3, 2022
Headquartered in San Antonio, TX, Brundage Management Company, Inc. (BMC) is a privately owned business with multiple business lines and investments.  The focus at BMC is to perform all management functions for their businesses – Sun Loan Company and Key Storage. Check us out at www.sunloan.com and www.mykeystorage.com! BMC provides services to our investments through executive level management decisions, human resources, employee recruitment and training, marketing, accounting, licensing and auditing functions, information technology, representation on state and national boards and governing bodies, and long-term strategic planning. At BMC, we are committed to serving our customers better.  With that commitment comes the need to grow our teams to own the skills and strategy internally to drive the change centered around our customers and community.

Overview

As an Entry Level Help Desk Technician, you'll provide support to internal customers as well as home office. You'll have the opportunity to assist our branches while gaining technical experience. This role is vital to the success of our daily operations, in our branches and our headquarters

Preferred Experience:

  • Troubleshoot end-user hardware, software, and networking problems in a Windows / Linux environment
  • Troubleshoot, identify, research, and resolve technical problems
  • Respond to telephone calls, email, and personnel requests for technical support
  • Document, track, and monitor the status of a problem to ensure a timely resolution via ticketing system
  • Verify with the end users that problems are resolved
  • Escalate unresolved end-user problems to appropriate tier
  • Install and configure workstation software and printers
  • Provide on-call support on one Saturday a month

Technology Experience:

  • Working knowledge of Microsoft Windows operating system and applications
  • Working knowledge of computer networking, server to workstation topologies, and connectivity issues
  • Any knowledge of Linux is a plus: configuring network, checking IP addresses, basic commands, Samba, Cups, Apache, SSH
  • 1 year of hands-on technical experience
  • A+, Network+, MCP preferred

Competencies Required:

  • Ability to perform multiple tasks and work on multiple issues with appropriate supervision
  • Team player mindset
  • Strong technical, analytical, and organizational skills
  • Keen attention to detail is a must
  • Strong sense of urgency, solid sense of ownership, and team player
  • Self-motivated (proactive) and able to work independently
  • Fluency in Spanish is a plus

This is a full-time on-site shift either 8AM-5PM or 9AM-6PM Monday through Friday.  Successful candidate must be reliable and dependable in adhering to the assigned work schedule.  Travel may be required based on operational needs.

Brundage Management Company, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Travel Required Yes
  • Travel % 5
  • Required Education High School
Location on Google Maps
  • 254 Spencer Ln, San Antonio, TX 78201, USA