TRC 1000x200

TRC - IT - Admin Assistant - Agency Admin

200 Dunham Ave, Jamestown, NY 14701, USA Req #2660
Wednesday, November 10, 2021
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.



FUNCTION:Provides administrative support to a variety of staff and service delivery areas as assigned requiring a high degree of confidentiality, autonomy professional standards.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:Working knowledge of executive and administrative practices and protocols; ability to develop and maintain information organization and maintenance; Demonstrated ability to use Word, Excel, and Power Point; ability to type a minimum of 60wpm, Ability to represent executive and administrative staff in an independent, professional and reliable manner; Comprehensive organizational skills; Detail-oriented; Ability to meet deadlines; Excellent communication, telephone, computer and customer service skills; Physical condition or reasonable accommodation(s) commensurate with the demands of the job.






1. Coordinate and monitor the ordering, receiving, and distribution of all Agency computer equipment and supplies; maintain computer equipment orders and supplies databases.

2. Ensure that all computer-generated reports are routed to the appropriate personnel.

3. Maintain inventory tags for Agency computer equipment.

4. Schedule meetings for departmental staff.

5. Maintain department electronic filing and records management systems.

6. Sort, read and prioritize mail for review and distribution.

7. Perform typing/data entry duties as required.

8. Assist in formatting and preparation of special reports and other management information as needed or assigned.

9. Assist Director of Information Systems in performing periodic internal audits of departmental operations and resources.


1. Prepare new computer equipment to be worked on by PC/LAN Coordinators. Ensure new systems are operational, ordered software is properly installed.

2. Maintain library of agency software and software license agreements.

3. Maintain inventory of all agency computer hardware and software, and assist in the performance of hardware/software upgrades.

4. Conduct individual training sessions for users upon approval of training request by Director of Information Systems.

5. Maintain and track departmental and agency computer hardware and software budgets

6. Assist in managing and maintaining Agency IS Help Desk function, including but not limited to: assisting Help Desk Coordinator in answering Help Desk calls, generating work orders, routing orders to appropriate technical staff, and keying in problem resolutions. Track and report on the status of open Help Desk orders.

7. Assist in coordinating onboarding and offboarding process and tickets.


1.All other duties as assigned by the Director of Information Systems.

MINIMUM QUALIFICATIONS:High school diploma or GED, plus four (4) years of related experience.
Note: Degree can substitute for experience on a year for year basis.


Refer to Appendix

REQUIRED TOOLS:Refer to Appendix
3/2019 Clinical Services


The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Hourly
Location on Google Maps
  • 200 Dunham Ave, Jamestown, NY 14701, USA