TRC 1000x200

TRC - Fiscal Services Supervisor/Accounts Receivable/Program Billing

880 E 2nd St, Jamestown, NY 14701, USA Req #2554
Thursday, October 28, 2021
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.



RESPONSIBLE TO:            Assistant Director of Finance




To provide guidance, support, and oversight to The Resource Center’s Program billing/reimbursement functions. To ensure that accurate, timely and cost-effective billing/collection strategies are in place, thereby promoting and enhancing service delivery. To optimize reimbursement mechanisms and minimize the potential for denials, while remaining sensitive to the needs of program participants, patients, staff, and funders. 






1.      Develops and implements collection procedures to optimize reimbursements.


2.      Ensures proper and optimal billing and coding procedures are followed through collaboration with Program Managers and Program staff.


3.      Manages billing relationships with Medicare, Medicaid, private insurances, and collection agencies.


4.      Monitors and improves billing and data entry timeliness, accuracy, and productivity, in order to optimize cash flow and customer satisfaction.


5.      Recommends updates, modifications and/or training associated with billing software systems in cooperation with the Information Systems department and Program Directors.


6.      Recommends write-offs or partial payments to the Assistant Director of Fiscal Services, after exhausting all other options.


7.      Reviews and reconciles control sheets to the Agency’s general ledger and investigates variances as identified.


8.      Provides financial reports and financial analysis for special projects as requested by Program and Financial staff




Responsible for providing supervision of Program Accounts Receivable staff including but not limited to:


  1. Hiring, firing, discipline, performance evaluation, in-service education and training, and ensuring that there are an adequate number of staff to fulfill assigned responsibilities.
  2. Coordinating staff orientation with the Training department and ensures new hires and regular staff receives and complete ongoing trainings.
  3. Oversees all aspects of assigned workforce, including timely completion of personnel-related paperwork, disciplinary actions and other personnel-related matters.



1.      Ensures operations perform within or better than national benchmark statistics.


2.      Develops and maintains policy and procedure manuals for assigned staff. Reviews and updates policy and procedures, as well as specific desk procedures, as necessary.


3.      Communicates with Fiscal Services administration, regarding pertinent issues in Accounts Receivable and Program areas.


4.      Notifies program administration and staff of regulatory updates or changes in a timely manner.


5.      Seeks, reviews, and recommends relevant software to further enhance existing processes.


6.      Provides administrative coverage in the absence of the Assistant Director of Finance




                        Performs all other related duties as assigned.




Must possess a comprehensive knowledge and understanding of current laws and regulations related to accounts receivable and insurance billing for clinical services (i.e. Medicare, Medicaid, and other third-party insurances); Must be self-directed and possess exceptional time management skills; Must be able to manage multiple competing priorities in order to facilitate expeditious receipt of provider payments; Must be comfortable providing guidance, direction, and feedback to others; Ability to communicate effectively with individuals at all levels, internally and externally, is critical; Must be technologically savvy and be able to quickly learn new finance software; Must be reliable, adaptable, flexible, and willing/able to work non-traditional hours as needed or assigned;  Physical condition commensurate with the demands of the job.


The required Lominger leadership competencies include, but are not limited to:


Action Oriented

Drive for Results


Building Effective Teams

Functional/Technical Skills

Priority Setting



Problem Solving

Confronting Direct Reports

Integrity and Trust

Process Management

Dealing with Ambiguity

Learning on the Fly

Technical Learning

Decision Quality

Managing/Measuring Work

Time Management


Motivating Others

Timely Decision Making

Directing Others

Organizational Agility





The successful incumbent will place adequate emphasis on following Lominger skill areas:


(i.e. Dealing with Trouble)

Organizational Positioning Skills
(i.e. Being Organizationally Savvy)

Energy and Drive
(i.e. Focusing on the Bottom Line)

Personal and Interpersonal Skills
(i.e. Acting with Honor and Character, Being Open and Receptive, and Inspiring Others).

Operating Skills
(i.e. Getting Organized, Getting Work Done Through Others, Keeping on Point, and Managing Work Processes)

Strategic Skills
(i.e. Creating the New and Different, Making Complex Decisions, and Understanding the Business)





Bachelors Degree in Accounting, Business Administration, or related field, plus one (1) year of experience in accounts receivable OR Associates Degree in related field, plus three (3) years of comparable experience. Proven supervisory experience strongly preferred. Valid driver’s license and use of a personal vehicle or equivalent accommodations required.




12/2014; Rev. 5/2018; 07/2020

Finance Department

                                                                                                 Grade 17, Non-Exempt


CFR: 605/ 505

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Salary
Location on Google Maps
  • 880 E 2nd St, Jamestown, NY 14701, USA